Sundance Mountain Resort
  • 29-Dec-2020 to 24-Jan-2021 (MST)
  • General Store
  • Provo, UT, USA
  • $9.50 + Commission
  • Base + Commission
  • Year-Round - Part Time

season pass, ancillary insurance options, generous discounts


Department:          Retail Operations

Reports To:           General Store Manager

Rate of Pay:            $9.50/Hour plus 1% commission on sales

Shift:                        Part Time, Year Round Position

                                 1-4 Shifts per Week (10AM to 3:30, or 3:30 to 8:00PM)

                                 Must be Available Weekends and Holidays                 



Contribute to a positive Sundance retail experience by providing helpful, friendly service to guests and following accurate cash handling procedures.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Possess exceptional knowledge of products in the general store.

Maintain a clean and organized store including but not limited to displays, dressing room, and register counter.

Warmly greet each guest entering the store.

Actively engage each guest to assess guest's needs and desired retail experience.

Assist guests with merchandise, accurately answering any questions regarding merchandise or the resort.

Find satisfactory solutions to guest complaints within business parameters.

Accurately handle cash each shift.

Accurately follow procedures on all transactions, i.e.: gift cards, shipping, customer returns.

Re-stock merchandise in the store and maintain attractive displays.

Assist the manager and inventory supervisor with fulfillment of online/e-commerce orders.

Maintain the cleanliness of the store, including vacuuming, dusting, sweeping, taking out trash, etc.

Straighten store and displays throughout shift.

Share the Sundance story of land preservation and commitment to the environment as the opportunity arises.

Support the recycling program.

Thank each guest for visiting the store.



Embrace and promote all facets of the Sundance Guiding Principles:  vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work



Support and participate in environmental programs associated with position, for example:  minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions.  All employees are invited to participate in environmental or Sundance Preserve sponsored events.



There are no supervisory responsibilities for this position.


DRESS CODE Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele.  As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.


In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area.  Please use the following as a minimum standard: 


All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

All staff are required to wear nametags at all times while on duty.

Clothing must be fashionable, unwrinkled, clean, and in good condition

Blue jeans are permitted in clean, good condition, fashionably placed discoloration and moderate distressing is allowed.

Tank tops, halter tops, tube tops, and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females.

Bare midriffs are prohibited.

Oversized, slogan tee shirts are prohibited.

Fashion shorts are allowed mid-thigh to knee, no short shorts or cut off jean shorts.

As with clothing, all footwear must be in clean, good condition.

No rubber flip flops.

No baseball hats

Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.



Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy.  Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.


This is a general description of this job.  All employees of Sundance Partners Ltd. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.



Point of Sale system experience helpful.





Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups customers or employees of organization.



Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.



Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving several concrete variables in standardized situations.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand; to use hands to finger, handle, or feel and reach with hands and arms; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, and moving mechanical parts.  The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.



Must be at least 16 years of age.




Sundance Mountain Resort
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