Sundance Mountain Resort

Sundance Employee Expectations

Expectations
Our guests expect the highest level of hospitality from our employees. Our employees want to work with the best. To this end, Sundance Resort sets high standards for employees. All guests, co-workers, and supervisors are to be treated with respect, dignity, honesty, and courtesy. Our standards also address personal appearance, attendance, dress code, performance, ethical conduct, with a requirement to follow procedures and exceed guest expectations in a positive manner. (Please click here to review the Personal Appearance Policy).

We are a drug and alcohol free workplace
Sundance Resort is committed to providing a safe environment for employees and guests. All employees must agree to our drug and alcohol testing policy upon accepting employment and refrain from engaging in illegal activity.

We are an environmentally responsible workforce
Since 1969 Sundance Resort has demonstrated leadership in living and working responsibly with our natural environment. Each job description has an environmental commitment. Setting and achieving environmental goals is a significant part of the annual review process. Each employee is expected to do his/her part in supporting and living our commitment to the environment. All employees are invited to participate in the Green Team and/or any Green Team sponsored events.

All Sundance Representatives are expected to:
• Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, cause, tenets, service standards, and values.
• Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
• Be able to work a flexible schedule, work well under pressure, meet deadlines, and manage time appropriately.
• Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Keep information confidential as directed in the confidentiality agreement.
• Support and comply with all Sundance policies, procedures, and standards.
• Protect Sundance assets.
• Be a positive ambassador of Sundance inside and outside of work.

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