Sundance Mountain Resort
  • 12-Mar-2020 to 11-May-2020 (MST)
  • Sundance Mountain Outfitters
  • Provo, UT, USA
  • $10.00
  • Hourly
  • Seasonal - Part Time

season pass, ancillary insurance options, generous discounts


Job Title:                    Summer Guide           

Department:                Sundance Mountain Outfitters

Reports To:                 SMO Manager

Rate of Pay:                $10.00-$11.00/Hour (DOE)

Anticipated Start Date:  05/01/2020   

Shift:                           On-Call Position.

 

SUMMARY   

The Summer Guide creates a memorable, engaging and fun experience for guests by hosting guided mountain bike and hiking excursions. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Exhibits deep understanding and knowledge of the trail systems, ecology, and history of the surrounding area and Sundance mountain to execute an informative and entertaining guided hike or ride.

Gauges the guest biking skill levels.

Develops guided trail lesson plans.

Oversees all required documentation and safety.

Participates in scheduled training that furthers knowledge of the area, trail systems, biking, teaching, flora and fauna knowledge, etc.

Shares Sundance's story of land preservation and environmental commitment with guests.

Easily builds rapport with guests by communicating effectively and promoting a safe environment.

Demonstrates familiarity with all resort departments, amenities and programming events.

Cross-sells and up-sells other departments, experiences, or equipment that will enhance the guest experience.

Manages small to large guest groups in an effective and positive manner while staying within time constraints.

Coordinates effectively and positively with group leaders.

Adjusts to changing requests and situations based upon group dynamics.

Manages various skill levels within the group and provides a positive learning environment for everyone.

Possesses an understanding of bike-skills-progression, and applies it when determining appropriate clinic level, terrain, speed and techniques. 

Adjusts rental equipment on the mountain to standard, as needed, to ensure a safe and comfortable excursion.

Exhibits basic understanding of bike repair such as; flat repair, simple brake adjustments, seat adjustments etc.

Communicates with bike patrol in an effective and appropriate manner, reporting any emergency situation, and assisting bike patrol as needed.

Completes appropriate documentation regarding injuries, situations that occur within guided event, or witnessed while guiding.

Performs basic first aid until patrol arrives.

Supports on-mountain recycling program.

Shares the Sundance story of land preservation and environmental commitment as the opportunity arises.

 

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles:  vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work

 

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example:  minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, car-pool with colleagues and coworkers to minimize carbon emission.  All employees are invited to participate in environmental or Sundance Preserve sponsored events.

 

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele.  As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.

 

In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area.  Please use the following as a minimum standard: 

 

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

All members of SMO are required to wear nametags at all times while on duty.

Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Men's shirts must be tucked in.

Uniform T-shirts must be in good condition and have Sundance or Sundance Patrol logos.

Baseball caps must be in good condition and have Sundance or Sundance Patrol logos.

Shorts are permitted; mid-thigh or longer.

Blue jeans are permitted.

A tailored fit is required of all clothing.

Tank tops, halter tops tube tops, and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females.

Bare midriffs are prohibited.

Proper footwear for your department is required.

Flip flops and sandals are prohibited in all areas.

Tennis shoes are permitted.

Fashion sneakers are allowed within department approved parameters.

Accommodation

Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy.  Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.

 

DISCLAIMER 

This is a general description of this job.  All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

TECHNICAL/COMPUTER SKILLS

Ability to operate 2-way radio for communication with Safety/Patrol.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Current CPR certification (May acquire by attending pre-season CPR training).

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; bike; hike/walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to walk, climb or balance, and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit and taste or smell.  The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and outside weather conditions.  The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; and vibration.  The noise level in the work environment is usually moderate.

 

OTHER QUALIFICATIONS

Must be 16 years of age or older.

 

 

 

Sundance Mountain Resort
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